Investment Aims to Improve Whole Customer Experience

Summary

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A s the economic boom reached its peak, so did Exeter International Airport, pulling in a record 114,600 passengers in August last year - the busiest month in its 70-year history.

And while things, not surprisingly, slowed down after that, the fall-out from the credit crunch has by no means dented Exeter's ambitions, and its new managing director is quick to point out that it is faring better than most other regional airports.

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Investment Aims to Improve Whole Customer Experience

"These are tough times for every airport but we haven't seen the sort of the declines other airports have seen," said Jamie Christon, who at 36 was promoted into the role of managing director in December.

"Despite the slowdown we have continued to invest in improving the whole customer experience at Exeter."

The airport, which grew passenger numbers 151 per cent between 2003 and 2008, is currently putting the finishing touches to the final version of its...

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