Wastefulness Built Into Nhs's System

Summary


As a frequent guest at Derriford Hospital over the past ten years, I have always had the highest praise for the medical staff. This would be echoed by most other temporary inmates. But the service of the administration departments falls far short of such praise.

Twice in the past three months my GP has sent a request to the hospital for me to see different specialists. This action triggers the machinery that drives the appointments procedure.

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Extract


Wastefulness Built Into Nhs's System

Firstly, standardised letters are generated. On both occasions it was three weeks later that I received the first letter, stating that I ...

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